All Sales Are Final

CR8DL Rides does not accept returns. Because our products are fulfilled directly by ZAWES, and ZAWES does not accept returns — including on unopened bikes — we are unable to offer standard customer-initiated returns for any reason. Please review all product details carefully before placing your order.

Refunds

Refunds are not automatically provided. A refund may be issued in the following circumstances:

• Your bike arrives with significant shipping damage and ZAWES approves a refund after reviewing the claim.
• Another issue arises that ZAWES approves for resolution through a refund.

If ZAWES approves a refund to CR8DL Rides, we will pass that refund on to you. Refund eligibility and timing are determined by ZAWES on a case-by-case basis.

Damaged Shipments

If your bike arrives damaged, please contact us as soon as possible after delivery. To submit a damage claim, you will need to provide:

• Clear photos and/or videos showing the damage
• A description of the damage

We will work with ZAWES on your behalf to find a resolution. Please do not discard any packaging or damaged parts until your claim has been resolved.

Warranty Issues

If you experience a product defect or issue that may be covered under the manufacturer's warranty, please visit our Warranty Policy page for instructions on how to submit a claim.

Contact Us

For any questions about a damaged shipment, a potential refund, or a warranty issue, please contact us directly. We are here to help and will do our best to work toward a fair resolution.